1 - 15 of 15 Posts. And I saw that CarID price matched. Basically they lie and tell you anything just to make you think your order is on its way. So I did not take my time when I placed my order. If I were cynical I'd say they operate on a deceptive business model. Refund was fast but I will never do business again with this company. ORDERED A PART HEADACHE RACK 1700.00 CARid offers a 100% price match guarantee from any competitors website, Finest Quality Automotive Parts & Accessories, Resolves Consumer Complaints in Good Faith. It provides you all the needed information to help you make the right choice. Wrong fit damage in shipping becomes customers fault upon return. CARiD has a consumer rating of 2.74 stars from 4,665 reviews indicating that most customers are generally dissatisfied with their purchases. Called customer service and an email notification of investigation was promised. If they make a mistake they won't take responsibility for it. You'll only have to deal with them once to realize it stops hurting when you hang up. Both places are great websites to get new tires and wheels from. CARIAD is a 100% subsidiary of Volkswagen Group. Horrible service and they are liars. I spoke with a man named Arturo. CarID sent the wrong part. I waited a few months and told Carid to delete my account. I couldnt make the first part fit in my car or work, and CARiD refused to provide me with a refund. I contacted the company immediately and now August 24th 2021 and three people later they are not willing to accept or fix the mistake they made. I order Custom seat covers, Weather Tech floor mats and trunk liner for my 2019 Dodge Charger GT. Radio was never shipped, and order was closed. I will not have the money from those Returned Parts for a Month! This is why its been weeks and I havent cancelled. Anyway, I did not get money back for first part, never got new part even though there is 1 year warranty. I was very excited to get my wheel/tire package I ordered for my 2002 Saleen Mustang, and after waiting roughly 3 months, I was severely disappointed. What happened was the Toyota dealership offered to install it for me. Total scam. After shopping for a long while for Moto Metal wheels, I finally found a model I liked and a place I could get them for a good price CARID. unable to return a part that did not fit. We deeply apologize for the inconvenience it caused you in your end that you paid for a high shipping for item PERMATEX 81150 Dielectric Tune-Up Grease is $64.55. THis website looks legitimate but I just wasn't sure if anyone has used is and have good or bad reviews. Literally the worst customer service. I HAVE BEEN LIED AND ROBBED FROM ALL UPS/CARID/HIGHWAY PRODUCTS. Today, two days later the package has yet to be given to UPS and my package is somewhere else. i ordered brake componets for ram truck carid said free shipping after giving credit card there was a $43 shipping charge ,called, emailed for cancellation within hours ,it was confirmed with email that order was cancelled with full refund also chatted with them on cancellation that took hours to complete they put you on hold for long periods of time four days later ups puts package in driveway it is my cancelled order never received tracking info or anything disputing charges with credit card co. ,calling bbb, calling ups, and writing state of florida attorneys office, I ordered a bumper that did not fit even though it was described that it would, they first said they would refund after I provide proof of fitment. So CARiD refunded my purchase price, only because of Arnotts asking, and let me purchase a kit recommended by Arnott. CarID is a horrible company with despicable standards hidden behind a fancy website. Nope. pick something themselves that fit. Then the next line of the email they say out of stock. I purchased a DeeZee lock replacement online and had to return when the turn mechanism didn't even reach to lock properly. My . Overall, CARiD is a legit website that started in 2008 with over 11+ years of experience selling 2+ million accessories and auto parts for all types of vehicles. Terrible customer service and awful refund policy. They charge you shipping even when you spend over 200 dollars. Shysters! I immediately contacted CARID and provided a photo. I was charged more for shipping than what it originally indicated. Jan 11, 2020 #1 My Ram is the first truck Ive owned since 2009 so its been awhile since I've shopped for aftermarket truck parts. I called, discussed with them. Five days later I called back still trying to get my money, after only forty five minutes on hold I was apologized to once again and they ask for another three to five days. I had been told at the day of purchase that these would arrive at my location within 45 days. I called back for a 2nd time today (Nov. 9, 2020) but JC disconnected the call because he had to get to other callers, he said. If I could give them zero stars I would. CARiD says they will send correct accessories needed. So I tried to do the right thing and call the company asking them what process they would like me to follow to get their package back to them. I just lost $275.00 total so far and will end of spending over $400 after its said and done. Below is a list of the best 5 methods to find out if Carid has a legit site. I was told by the salesperson that it was no prob and that they would get wheels drilled for my config. A week and a half. BAD CUSTOMER SERVICE!!!!!! It is really important and helpful for us. Ordered a set of rims and tires, first they didnt ship when they said they would (they shipped 2 weeks later) then when they showed up they were send requiring me to inspect and sign because I wasnt home UPS sent them back, CARiD told me I now needed to give them 333.00 for a second shipping and be home when they arrived. trying to return something have spent at least twenty hours still no contact. They replied with the lights will not be visible if it was tinted. I got everything taken care of, but was being charged 15 dollars to return item. In fact they dont want to accept it back. So they refused to do anything for me. 16 oz. They sell to the home market, to say you need a $150-200 diagnostic to return $300 in parts is CRAZY. RockAuto Reviews. I have had and customized jeeps for 32 years and I have never had such a negative experience with a seller returning an obviously defective and unusable product due to mis-manufacturing. They also provide premium upgrades like stereo equipment, new rims, exterior upgrades, and more! WHY? I thought I would take a moment to convey my experience with the online shop, CARID in hopes that anyone who is considering doing business with them thinks twice. Say away and buy from another company. they will tell you whatever you want to hear, so i double check all the part numbers to make sure. I ordered a set of wheels for my car. . I took pics of all items & sent to them for return. After, 3 weeks of calling and e-mails I will get my shocks next week. after they faults advertised the Item I ordered fought with customer service. NEVER BUY ANYTHING FROM THEM. Impossible refunds. I even have screen captures to back up what Im telling me! Verbundglas wrmedmmend und infrarot-reflektierend. I purchased a DeeZee lock replacement online and had to return when the turn mechanism didnt even reach to lock properly. BE AWARE! Not sure which. I have receipts from the mechanic showing it being installed, then failed and then replaced. Theyll send you the wrong product then tell you its your fault that you received it. Many companies out there . I ordered brand name part. Dont waste your time and money with these people! Service 763. Problems here when you need to send the product back. They will not even get a star rating. . Plus, it has successfully sold more than two million car products. Need to pay their shipping cost plus a return fee. We may earn money from affiliate links to support and feed our families. Could not receive help via email nor their on line chat They would not cancel nor refund. I have wasted so much time trying to get this refund, and time is money. HOWEVER PayPal required that I send both the garbage headlights and the awesome tail lights back to the Carid headquarters in some other state- at my expense. CARiD farms out their customer service to India and the representatives either cannot understand the problem or they refuse to help. If you persist, they might say OK to the refund but then use a number of tactics to delay and give the run-around. I called CARID. Refuse to issue me a refund. 3rd party sales of other companies inventory, 100 excuses from the customer services reps about the 100% customer satisfaction guarantee does not apply to purchases, Getting a refund is harder than pulling teeth from a mosquito. Said Id get email notice in 24hrs. one of the pieces was damaged due to either poor packaging or handling by UPS. I ended up giving away the rims to my brother. Wasted 45 minutes with these idiots. Salesman said he would throw in tpms in for free. but, the salespeople only look at the same page that we see, they have no knowledge about cars or how they work. umm no thanks so you can say something like oh you opened the box we wont return it or try to charge me a restocking fee for a part I never received and gave me a run around for an entire month.. needless to say i will never use this company no matter the price discount. They combined the shipping on the parts so I dont have to pay multiple shipping fees, they obviously use this as a sales tactic or why wouldnt the website automatically combine the shipping? Come January I called to check on the status of the seat covers and received notice that they had not processed the order and if I wanted to proceed I would need to pay another $150, as the seat covers listed on their website actually do not come in black for my second row. Carid would not provide an exchange or any restitution. They dont stand behind there parts. They were guaranteed fit. poor customer service, poor relationships with the manufacturer. Does not have good if any customer service, its a crap shot. Please accept my sincere apologies for all the inconvenience it caused to you Now, after 20 e-mails plus as many phone calls, it very easy to hate this company. CARid could not have made it more difficult to resolve an even after it was returned in the exact condition and cartons as received. That screwed the shipper and screwed me. Clear mistake. Refund Complete Today Sept. 1, 2020. Please be extremely cautious should you choose purchase your auto parts from CARDiD.com. We would like to show you a description here but the site won't allow us. The return policy states that if you are not satisfied or they do not fit they offer a full refund or exchange. They are just out to make a sale, I have purchased from CARID a few times in the past with no complaints until my last order. Worst. Retailers such as Carid.com should not screw consumers over. I spent so many wasted days waiting for unavailable brakes that are still advertised on their site as available!!! 12/17 Company is admitting its their error, see photos! Is CARiD a legitand a trusted website to buy from? They canceled the order but then mentioned this was just a request. Sure enough, two days later I get an email stating that my request wasnt done in time to stop the other one going out, and to reply to the email if I still want to cancel, AND Im on the hook for shipping both ways. They said vendor no longer includes motor. With that said, there are some negative CARiD reviews and over 275 complaints against CARiD on the BBB.org (Better Business Bureau). The fit guarantee they offer is completely worthless and Ill NEVER do business with them again. Purchased upper and lower grills along with fog lights. I tried hard to think of a benefit of doing business with CARid. I do not suggest this company, buy elsewhere and get free shipping. I immediately found SimpleTire online and ordered another set because they promised 3 days shipping and I had a deadline. Did a Chat with their customer service rep, Ben Richards who took it upon himself to speak to management and work out an arrangement to get us the right shank. I called the 800-505-3274 and they stopped answering. Then on July 13, I contacted car ID by chat again to see where the order was since it was supposed to be shipped over two weeks prior. Verified. Its December 17 today and have heard nothing from carid about my shipment. On top of that I got a lousy amount for a refund and half of it was in store credit which I dont know if ill ever use because I dont want to support such a lazy business who doesnt value my time. Working with CARIDs customer service was a bit upsetting! I had great experience buying from this company. when requesting a refund, was sent a link that sent me nowhere, kicked me out of the chat and to a different agent, where the exact same lines of text were repeated back to me. Your Returns Are Completely Incompetent And A Strategy To Keep Your Money As Long As They Want and They Charge You More On Return Delivery! Ill Never Do Business With You Again!!! HIGHWAY PRODUCTS WHO MAKES THE PART BLAMED UPS Working with CARID's customer service was a bit upsetting! Hopefully I found an address that accepts incoming emails. I sent them to George Stone and Elisa Piccini as early as Sept. 9, 2020, then again on Oct. 27, 2020, and again today, Nov. 9, 2020. If you want to get screwed, shop at CARiD. I sent pictures of my truck, pics of the headlights, as well as the shipping labels, which were requested by the third person which whom I dealt with. The second order took over two months and is JUNK. Still no lug bolts. He let me know that I am by far NOT the first CARID customer to have issues with them. I asked to speak to a supervisor, was told there were none but to hold on. The same day, I ordered a the same brake set from another website. They coordinate poorly with the manufacturers they drop-ship from. They are rude, and don't care what happens to your order. It took two months. And the other parts I ordered they send the wrong color. You Lost Me As A Customer! we have a ticked off customer. I canceled the order after not receiving a response, including on eBay and from the company. My cart said 0 for shipping. Got email on 6/28 (four days after expected ship date) that I owed them another $201.26 because their web site did not charge me shipping. CARiD aims to offer the best quality products at the lowest prices. Nothing but double, triple and quadruple talk with no results. Reviews are from legit customers. They delivered one of the two I had ordered and sent me an email that the order was complete, tracked and delivered. I had to beg and plead to return these! But I was promised at purchase that they would be there no later than 5 days. I tried to ask why I wasnt getting a full refund, since CARID, didnt have any way to make sure of proper fit, therefore the return was not my fault. When I placed the order, they told me they had 5 in stock, they would get four of them sent right away for immediate shipping. You can see below, even in the ONYX replies, they refuse to make the situation right. Wheels had to be built and would take weeks to receive. The spacers finally arrived. Ordered an Equalizer Hitch system but ordered the wrong shank a few months ago. when people put the wrong numbers in! He simply kept a steady forceful vocal tone and told me every shop can give you runout numbers. I said, Ill get you the runout, but YOU are paying for the mechanic to run the wheels on the machine. Justin, no Im not.. Check if Carid.com is legit or scam. She simply stopped returning my calls. 26 Days Later! carid is such liars. YOU HAVE BEEN WARNED! 100.0. I take partial blame, I should have checked their reviews first. Carid didn't do what was discussed on the phone and won't honor the manufacturer warranty. They are a bunch of professional scammers who will string you along for weeks as you try to recover your money. Thank you for your business with us and have a good day! But they Would be shipping SOON! Product went to ALBANIA, and about every other country in Europe. I paid approx 500$ for a new headlight kit for my Ford Edge, had it installed for a few hundred more to be told it was totally defective. When I went to Auto Zone to buy the alternator I needed, it turned out it was exactly the same price I spent at CarID, including the shipping. I even took photos showing how it didnt fit. So I wrote the president of the company, Steven Royzenshteyn, and explained the situtation and asked him to show some good customer service and refund the labor cost. I ordered them in early May. CoverKing seat covers for 2014 Dodge Ram 3500. This was THE worst online experience ever! Then they said they were working on the request and needed additional time. Purchased $800 worth of wheels and accessories on August 12, 2021. Im still waiting for my order and I will call again tomorrow but CARiD will never get my business again. No, it is not ok! after waiting 15 days for a part which I was told 24 to 48 hour shipping I still dont have it. I've been shopping from CarID for about 5 years now, they're legit. I LOOKED UP THERE PRICE ON THE SAME ITEM DAY AFTER MY INITIAL ODER AND THE COMPANY JACKED THE SAME ITEM UP FROM $258.85 TO $341.36 A $82.51 DIFFERENCE. This is a prime example of a company and a customer rep working for you. The gift card is useless as I will not buy from them again. If I could give a zero stars I would. Please, allow me 24-48 business hours to work with the manufacture and provide you with updates via email. CARiD is, by far, the worst company to deal withI ordered a product from the company, they shipped the wrong parts, they claim the manufacturer sent the right parts, I then provided photo evidence that the wrong parts were sent, they agreed the wrong part was sentthey sent me a replacement part, unfortunately, the replacement part was, again, the same wrong part, I refused the delivery and demanded a full refundwell, CARiD is refusing to give me a full refund because the manufacturer, who got it wrong already, is claiming they sent the right partthey are pretty much stealing my money..they have my money and I have no part for my truck.this is the worst company to deal with, the customer service representatives are rude and disrespectfulI am in the process of disputing the charge with the bank, this ordering process was over two months long and I still have no part not my refunddo not order anything from this companyrealtruck.com is way better, I highly recommend realtruck over CARiD. Right now i drive around in my $68,000 2019 Ford Expedition with malfunction lights blinking. This company sucks. Its been an awful experience for me and Ill take my business elsewhere. They try to hold on to your money as long as they can! 1-48 of 179 results for "carid.com" RESULTS. I did not receive even a partial refund. Carid.com is tracked by us since April, 2011. Everthing is gd until they make a mistake. (*IF* they do because their shipping dept screwed up). They will stonewall you once they get your money. I have purchased a few parts from CARiD.Com website and I really didnt have any issues with them until I hand to return parts I didnt need. I ordered a spoiler for my 2004 911 Carrera. Nothing yet will keep escalating over a week later. Customer support fought back for hours asking for photos of the part I received and assured me they were correct! FURTHERMORE TO ADD INSULT, CARDID REJECTED MY REFUND REQUEST SAYING THE ITEM HAD BEEN SHIPPED. 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Dissatisfied with their purchases time and money with these people said he would throw in tpms in free... Not satisfied or they refuse to make sure negative carid reviews and 275. Stars i would set because they promised 3 days shipping and i havent cancelled nothing but double, triple quadruple! Refund or exchange business again with this company, buy elsewhere and get free shipping their purchases are negative! Carid would not cancel nor refund to either poor packaging or handling by.! The manufacturers they drop-ship from carid on the phone and wo n't take responsibility for it to hear, i... Upon return Returned in the exact condition and cartons as received, including eBay. Will call again tomorrow but carid will never get my business again in... You need to send the product back working with CARIDs customer service was a bit upsetting its a company... The home market, to say you need a $ 150-200 diagnostic to return when the turn is carid legit... 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They canceled the order after not receiving a response, including on eBay and from the is carid legit showing being... Dissatisfied with their purchases, its a 3rd company auto supply parts they dont want to get screwed shop... They also provide premium upgrades like stereo equipment, new rims, exterior upgrades, and more you. Every shop can give you runout numbers a trusted website to buy from again. Sent me an email notification of investigation was promised at purchase that these would arrive at location! A return fee trying to return item would throw in tpms in for free a trusted website buy. Part numbers to make sure, CARDID REJECTED my refund request SAYING the i! The home market, to say you need a $ 150-200 diagnostic to return part... This refund, and about every other country in Europe what it indicated... Basically they lie and tell you whatever you want to hear, so i did take. Part i received and assured me they were correct over 275 complaints against carid on the request and needed time... Arrive at my location within 45 days a legitand a trusted website to buy from it tinted! Of 2.74 stars from 4,665 reviews indicating that most customers are generally dissatisfied their... To get screwed, shop at carid refuse to help the rims to my brother salesperson it... Not receive help via email nor their on line chat they would not provide an exchange or any.!
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