Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I interviewed at DoorDash. You'll have the opportunity to blaze a new path for industry-defining work, and the satisfaction of achieving goals you set for yourself. DoorDashs Strategy and Operations team can fairly be described as the companys lifeblood: they continuously push out new features and processes to users, then carry valuable on-the-ground insights back to headquarters. Any tips? The process took 2 weeks. Anonymous Interview Candidate in Chicago, IL, I applied online. In this post, I'm analyzing how DoorDash went from last to first in the food delivery market, and emerged as the category winner in the US. If you make it, I guess it is worth it. By 2015, we formalized this feedback model into WeDash. Ensuring efficient operations and being the go-to person when the Store Manager isn't present at the store. Employees would dash or fulfill deliveries and compile feedback and insights from their own experiences. But it was an exciting transition for me, and a hugely rewarding one: The challenges were solving are always becoming more nuanced and complex, and now I have the bandwidth to dig much deeper into the problems Im most passionate about. What are your biggest strengths and weaknesses? Everyone here is on the same team. We want our team members to leverage their strengths and go where theyre excited to challenge themselves. . Every member of the Dasher team wants to learn everything they can about the customer and merchant sides of the business so that we can continue building a better product together. I think the core strategy here is to interview hundreds of well-qualified people. Deloitte. If you talk to a successful Launcher about a market they started, theyll know it front to back. However, perhaps they had someone in mind already, or this was by design (to see how a candidate handles this situation), but one of the senior managers clearly did not want to be at the interview and wasn't very polite. If we didnt know the right answer, we wouldnt be able to grade the case studies. DoorDash is trying to get more customers to sign up for its monthly subscription service, DashPass. 22. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Hey everyone. Text. You have to be sure of yourself as the person who is on the ground with your finger on the pulse of the market. Anonymous Interview Candidate in Toronto, ON, I applied online. Free interview details posted anonymously by DoorDash interview candidates. The process took 3 weeks. The process took 2 months. Cross-functional Assessment3. My interview with so much better because I felt like she was listening to me. At this point I am just assuming its a reject and moving on.Share your thought.#DoorDash #StrategyandOps, Go to company page The mini cases were not structured. Tell me about a time when you demonstrated leadership. Any tips? 7 DoorDash Strategy and Operations interview questions and 7 interview reviews. A recruiter then emailed asking to move me to the next round. Hey Guys, I have an interview with DoorDash for the Senior Manger, Strategy & Operations role. why this role, why DoorDash, previous experience, etc. 8+ years experience in Strategy and Operations; Project and Process Management. In LA, for example, we deal with a unique set of traffic and parking challenges, so were more focused on those issues here than we are in regions where traffic is light. If a product wont be successful in your market, you need to speak up so that it can be redesigned accordingly. Top worker.". I have a second round interview with . Would appreciate the opportunity to connect with those who have done case/analytics case study for Doordash. b) We at DoorDash believe in solving critical problems with out of box solutions. The organization is divided into seven regions across the U.S. and Canada. It was a strategy exercise where the company wanted recommendations to improve their business based on a spreadsheet with data. How quickly can you pivot to make day two a different story? DD strategy is terrible. The case interviews vary by the interviewer. This is one of the worst ways to waste someone's time. Then was assigned a case study - I spent 8 hours on this over a weekend. The process took 2 weeks. I had to follow up with my recruiter multiple times, after which my recruiter conveyed that they are moving on with other candidates. The process took 4 weeks. A relentless focus on execution 1% better every day. The process took 2 weeks. For more information, please see our Opens the Fishbowl by Glassdoor site in a new window, Case: - How would you improve the business? 1 person has recommended Maxwell Join now to view. Having said that I received an offer and decided to go to a place offering more money. Ive learned to push back a little bit. The hiring manager emailed me 30 minutes prior to the introduction meeting saying they were doing some testing and not able to do my initial interview. The Strategy & Operations (S&O) team is the engine that drives DoorDash forward, owning everything from building the initial hypotheses about a business to the final implementation and optimization. How WeDash became the flagship employee program for DoorDash, * Describe a project or a feature you worked on (diagrams recommended) Recruiter Screen, Data challenge, Final Round All interviewers were very friendly and asked a mix of questions from background to breaking down examples of how you solved a problem in the past. At DoorDash, were committed to broadening access to opportunity for women in advancing their careers, taking intentional steps in all aspects of our hiring, pay equity, and promotion efforts to empower equal outcomes. Listen as if youre wrong. That mindset allows us to work well both cross-functionally and within our own teams. A lot of people think of DoorDash as solely a food delivery platform, but thats just the beginning. I knew I wouldnt get a contact back because I explained to the second interview it was extremely unclear what theyre looking for. I made it to the final round - 5 interviews at 30 minutes each. Free interview details posted anonymously by DoorDash interview candidates. Tell me about a time when (ie, someone disagreed with you) After the HR interview, I was given a take-home case to be completed in 5 days. We think about growth in three ways: developing our core business, geographic expansion, and vertical growth. When Im talking to Dashers, Im always trying to learn: Why are they dashing? Received a business case question, analyzing and giving my recommendations via submitting my ppts, Typical phone screen questions (tell me about yourself, why doordash, why this position, etc.) I need to be able to drill 10 layers deep to understand the source of a given problem, but I also have to see the big picture and ask tough questions about my teams overall approach. Our team starts every week with a list of projects, and makes note of anything were working on that might affect another side of the business. I was interviewed for a Strategy and Ops role in Merchant Service team at DoorDash recently. What type of questions to expect in the SQL and case interview rounds? Glassdoor users rated their interview experience at DoorDash as 36.0% positive with a difficulty rating score of 2.70 out of 5 (where 5 is the highest level of difficulty). A big red flag in the last round of interviews. Cross-functional Assessment 3. The process took 2 weeks. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. The first step was a 15 min interview with the hiring manager where they evaluate the background and fit. Get started with your Free Employer Profile, Senior Manager - Strategy & Operations (12), The Ultimate Job Interview Preparation Guide. Was 15 min HR call then had 24 hrs to prepare a presentation on a small data set. Right now, though, Im happy to stay where I am. At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve. One of the key metrics I look at is the net promoter scores of my team members, which helps me better understand how happy and engaged they are in their jobs. If you see a merchant complaining about POS errors, what would you do? If you're looking for a place that will define your career and help you . Being a leader at DoorDash means empowering the people on your team to be successful.. Check out the recap below. The recruiter provided me generic interview format and offered to get on a call if I had any further questions. You will help their businesses accelerate to new levels, hold periodic business check-ins, improve merchant operations, troubleshoot product-related bugs, recommend . Culture, wlb, etc. and our I learned a lot about problem-solving and turning data into insights in those roles, but I wasnt responsible for any measurable business outcomes. Anonymous Interview Candidate in San Francisco, CA, I applied online. For example, if we had an influx in customer demand, but didnt bump up Dasher operations to meet that demand, then wed have plenty of orders and no one to deliver them. I would describe everyone as tenacious. Its important to take initiative. It is a dataset with drivers, delivery times, money made, and tips. Other, Disagree. Ultimately, we are building a global logistics company thats what I came here to do. The process took 1 week. TELUS WBcX53. Step 1: Received an email inviting me to a 15mins interview 2 weeks after applying/being referred. Its been 2 weeks since then and I havent heard back p- no rejection email either. Take home assignment, data analytics and present recommendations. I interviewed at DoorDash (New York, NY) in Dec 2020, I applied online to DoorDash end of October. We can see that institutions own the lion's share in the company with 57% ownership. Anonymous Interview Candidate in New York, NY, I applied online. Free interview details posted anonymously by DoorDash interview candidates. Requires multiple case studies and a take home assessment. Tell me about yourself, why are you interested in this position, Opens the Fishbowl by Glassdoor site in a new window. I never reached out to the recruiter though. If they dont like your submission, you get a canned rejection email. We do demographic research in each market, write up our strategy, and then implement. . Overall, the interview process was straightforward and easy. Jan. 11, 2023 3:46 am ET. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is . What are some levers to consider when evaluating a new sales opportunity. Followed up twice. However, this is an extremely time intensive process and the level of commitment required from candidates leads to more disappointment when things don't go well. I invest a significant amount of my time into my team since my success is their success. They want to make candidate can handle the work. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Thats invaluable. Check out the recap below. Anyone have experience with recruiting for a Strategy and Ops Associate position at DoorDash? Doordash Interview Questions with Answer Examples. By 2015, we formalized this feedback model into WeDash. Any tips? I did not make it to the next round without any feedback. Have a first round call with HR soon. I see my role as making sure the different teams in each market have what they need to do their jobs and as eliminating any barriers to their success. or generally what the interview rounds look like? Easy interviews, I'm surprised I didn't get through the final round. We talk a lot with Dasher teams in other markets to share ideas weve tried and challenges were facing. I love that process. HM was 15 minutes late to 30 minute call. Opens the Fishbowl by Glassdoor site in a new window. Improving our profit margin isnt as simple as selling more merchants or onboarding more Dashers; those two sides of the business have to scale perfectly together or neither of them works. At DoorDash, I am empowered to do that, and I can have an impact on not just one aspect of the business but sometimes the entire company. On the day of the interview my first interviewer was extremely unprofessional. Were focused on improvementfrom moving faster to.css-epvm6{white-space:nowrap;} More, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. On the plus side, recruiter was very candid about comp ranges. The interviewers were nice, and all in all, it was a positive experience. We recently launched in Miami, and the team there did a fantastic job trying out new marketing initiatives and promotions that went really well. 2) Hear back from hiring manager 2 weeks later for 15 minute call The problem you'll get will likely be deep in the weeds, ambiguous, and jargony (e.g. Because members of our team also gain such a deep understanding of the product and our users, they often move to other teams, like Product Management or Business Operations. We also work with Business Operations to look at the bigger-picture data beyond our own team, and with Engineering to help them improve the product. I interviewed at DoorDash (San Francisco, CA) in Apr 2022, Submitted online, after a few days, received an email from a recruiter, asking me to complete a business case test and submitted the my case report to the required link, I applied online. Case Study2. And I did not find any kind of representation during the process. The cases center around a core component of DoorDash's business model. Simple mini cases What started as an all-hands-on-deck approach organically grew into a structured program over time. Osler, Hoskin & Harcourt LLP advised Xanadu on the financing. My recruiter told me theyll have the round table the next day after interview and I got a phone call for their decision of rejection in the afternoon. Submit license and proof that you have a reliable vehicle and that is really all you have to do. I was working in Dar es Salaam, Tanzania, as a finance consultant for the government, when DoorDash reached out to me. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Then scheduled a quick 15 minute intro phone call with recruiter about basics of role and why I applied to DoorDash, etc. I waited until Wednesday of the following week before I reached out to the recruiter to check in. CPCC, Professional Co-Active Coach. Im really excited to see that growth, and its been amazing to add such diverse viewpoints to the mix. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Post interviews, I did a quick LinkedIn search of people in the org I was interviewing for and found this:29 out of 31 were white; 12 out of 31 were women; 26 out of 31 went to expensive private schools such as Brown, Stanford and North Western. It ranged from solving marketplace problems to scaling problems to program adoption issues. Besides FAANG, what are some large CA-based tech companies that have good pay, WLB, and culture for non-tech roles? Its not a prerequisite for the role I didnt come from a tech background but its helpful to have an understanding of how our algorithm and system work for merchants, customers, and Dashers. I was the front runner but man did it take weeks. Interview. Interviewers were very helpful throughout the process. Be the first to find this interview helpful. I had a quick 30 minute chat with the recruiter about the role, expressed my interest, and was moved on to the second round. Well, we dont always hit that timeline. What part of the business are you most interested in? In addition to our year-round efforts, weve continued our drive toward fulfilling these commitments by hosting our fourth consecutive Womens Leadership Week a week dedicated to promoting and advancing women in the workplace by creating programming focused on growth and development. Are deliveries being made on time? Our leadership also understands that you dont always hit your targets. By 2015, we formalized this feedback model into WeDash. Neither person I interviewed knew what the job was I was interviewing for. I can provide detailed insights. Technical: SQL, Six Sigma, Salesforce, Chartio | Sigma, Data Analysis and Reporting | Learn more about Prerana Dattatreya's work experience, education, connections & more by visiting their profile on LinkedIn Next steps: I interviewed at DoorDash (Sydney). Thank you for the insight. Love DoorDash for the people and the WLB but pay is low, I feel like Im not given the tools to succeed, and cross-functional partners are exceedingly hard to work with (to the point of being rude). The hiring process at DoorDash takes an average of 21 days when considering 1,376 user submitted interviews across all job titles. Who are the biggest stakeholders? Final round afterwards. Another big challenge is scaling all three sides of our marketplace merchants, customers, and Dashers at the same rate. I interviewed for this role some 6 months agospent so much time on that damn case study to only get a generic reply that we are not moving forward. One of the things I love about DoorDash is that everyones so collaborative and tight-knit even though were spread all across the country. We started with food because its the hardest product to deliver. We have a solid playbook of best practices. Just completed the same loop in the merchant team. About the Role. Just dm'ed you. doordash strategy and operations manager interview. print. And yet thats exactly the mix that we need for the collaboration thats core to our success. in my opinion, this has been a poor candidate experience. New. How DoorDash is investing in growth and recognition through Women's Leadership Week - DoorDash Culture. Process: 1 HR Recruiter screen, 1 take home analytics case, 1 30 minute behavioural interview, 1 30 minute case study analysis, and 2 more 30 minute behavioural interview with senior managers Experience: made it all the way to the senior manager interviews, and everyone was nice up until that point. I will follow up one again this week and then just leave it. I applied on the website and was reached out by the hiring manager for a phone screen. Had to clear 2 interviews: one coding interview, and another about a project worked on recently. This company embraces good ideas, and everybody on this team embraces the responsibility that comes with that. Map out E2E order journey with KPIs and measures to improve etc. Privacy Policy. I interviewed at DoorDash (Chicago, IL) in Jun 2022. Im a Senior Strategy and Ops Manager for the Southwest region on the Dasher side of the business. Celebrating Caviars Expansion to Three New Markets: Austin, Miami, and San Diego, FLUTTERWAVE: SHAPING UP TO BE THE BEST ONLINE PAYMENT SOLUTION IN AFRICA, Covid-19. I studied mechanical engineering at Brown University. Besides FAANG, what are some large CA-based tech companies that have good pay, WLB, and culture for non-tech roles? I have a business degree and went right into consulting, which eventually got monotonous. Received a quick email back from the hiring manager several days after applying, which I thought was great turnaround. Ive also learned a lot about tech. Ive developed a deep level of empathy toward every side of this business and the people making it run. PR Newswire. She didnt reply until a day or two later and it was a template email rejecting me. The case interviews are also fairly straightforward (how would you launch doordash in China, what types of metrics would you think are most crucial do the business and how would hiring more dashers affect these metrics, etc.) DoorDash, Go to company page What History can Teach IT about Leading Through this Difficult Time, Stock Market: Trade Setup for Thursday(Dec 31, 2020). I have a case study interview with doordash. Working at DoorDash is an exhilarating ride that'll never be boring. I am an ex-MBB, M7 MBA and interviewed last year with Doordash for few strategy & ops roles. Position Summary: Provide operational leadership to individual contributors and hourly workforce to ensure the execution of daily tasks and activities including driver deliveries, loading/unloading of trailers, and customer service operations in a manner consistent . Anonymous Interview Candidate in Toronto, ON, I applied online. By 2015, we formalized this feedback model into WeDash. In addition to our year-round efforts, weve continued our drive toward fulfilling these commitments by hosting our fourth consecutive Womens Leadership Week a week dedicated to promoting and advancing women in the workplace by creating programming focused on growth and development. I intend to follow up another time with the recruiter this week, and if no response from her I will try contacting the hiring manager next week. Can I dm you with some questions? DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Same format- intro, case study questions Every single conversation felt very rushed. Anyone interested in working with one of the top StartUps in the Tech industry? However, I have not heard back from HR or even received a rejection email. Recruiter call, 2x 30 min interviews with hiring manager. Inclusive Leadership Thanks in advance for the help #doordash #interview #doordashinterview #operations #ops #product #tech #pm . Candidates applying for Dasher had the quickest hiring process (on average 3 days), whereas Software Engineer roles had the slowest hiring process (on average 23 days). A lot of what I do relies on other peoples hard work; being a leader at DoorDash means empowering the people on your team to be successful. That way the candidate has a better sense of the role before deciding whether to invest time into a case. Anyone have experience with recruiting for a Strategy and Ops Associate position at DoorDash? I would just be patient because they generally have a slow recruiting process. I applied through a recruiter. He is an efficient worker, always coming up with great problem solving methods, excellent at Microsoft Office, including using word and excel and is excellent at what he does. I interviewed at DoorDash (New York, NY) in Jul 2021, I had a first round with a recruiter, got a take home exam, had a second round with two different people on the team and then did not get the role, I applied through a recruiter. You get so much exposure to every side of our business in this role, you can follow what excites and interests you the most. 3 preguntas de entrevista de Merchant Support en DoorDash y 2 evaluaciones de entrevistas. What started as an all-hands-on-deck approach organically grew into a structured program over time. On average, someone remains a Launcher for about a year, and then they move on to a variety of roles. What was the data analytics exercise like and what tools did you use for the report? Theres a lot of flexibility as far as how quickly you transition and where you go next. DoorDash offers you so many resources to help you grow but you have to take those opportunities.. Process: 1 HR Recruiter screen, 1 take home analytics case, 1 30 minute behavioural interview, 1 30 minute case study analysis, and 2 more 30 minute behavioural interview with senior managers Experience: made it all the way to the senior manager interviews, and everyone was nice up until that point. One is delivery volume: Are we getting more orders and growing every day? I interviewed at DoorDash (New York, NY) in Mar 2020. I know plenty that end their day around 6-7 every night as well. DM if interested. First, the take home is extremely dense and poorly organized (ex text in lieu of number format), and takes at least 8-10 hours to turn around a portfolio decent enough to pass the screen. I was hoping they at least have the courtesy to send a reject. Get started with your Free Employer Profile, Senior Manager - Strategy & Operations (12), Strategy and Operations Associate Interview, Strategy & Operations Associate Interview, Strategy Associate, Strategy and Operations Interview, The Ultimate Job Interview Preparation Guide. Can someone else please DM me as well! Ive learned to love being wrong. Check out the recap below. You can respectfully disagree with someone and collaboratively work together toward a better outcome. She is a self-starter, team player, and always initiates thought provoking conversations while considering multiple stakeholder objectives. They couldnt even provide me with a general idea - they both were in very different roles and didnt work together. I interviewed at DoorDash (Toronto, ON). There may be growing pains, but it feels great to apply what youve learned and know youre doing things better this time around. Verizon Media, Go to company page Every investor in DoorDash, Inc. (NYSE:DASH) should be aware of the most powerful shareholder groups. - applied online, recruiter responded in a few days to set up initial phone call. With business operations . My ideal companies are Apple and Google but for the positions I want, I dont believe Im quite at that level yet to get the job so looking for backup companies to apply to as well. On Fishbowl, you can share insights and advice anonymously with DoorDash employees and get real answers from people on the inside. Someone outside of DoorDash might look at that trajectory and think that specializing has led to being pigeonholed, since I used to oversee all sides of the business and now I manage one. If were making a major push in delivery speed, for example, the customer side needs to be prepared, because as quoted times decrease, volume tends to increase. Overall, it was a bad experience. Activision Blizzard, Go to company page The other half were put into our products and scaled across the company. He wasnt too interested in hearing experience outside the case study. So you need to be willing to try various solutions, with urgency and without fear. I interviewed at DoorDash (New York, NY) in May 2022. Get started with your Free Employer Profile, Senior Manager - Strategy & Operations (12), Strategy and Operations Manager Interview, The Ultimate Job Interview Preparation Guide. It was the most time-consuming and frustrating take-home project I've ever had to do for a job interview and easily consumed 10 hours of my time (in conjunction with doing my normal 8-5 job). I joined the company two years ago as an Operations Manager. Don't do it. What started as an all-hands-on-deck approach organically grew into a structured program over time. I had positive feedback from the second interviewer and was hoping to at least get the final round after the take home assignment. Similarly, were able to really dig in and specialize to best serve each type of user. Have a first round call with HR soon. Anyone have experience with recruiting for a Strategy and Ops Associate position at DoorDash? This came as quite a shock after my last conversation with the hiring manager. DoorDash, which went public in December, has undoubtedly benefitted from food delivery trends over the past year.The company's stock began trading at $182 per share on Dec. 9, 2020, and while it . The process took 5 days. My second interviewer was really very nice. The first round was that of HR followed by an assignment submission, which I had a lot of fun doing. With my recruiter multiple times, money made, and another about a they. And 7 interview reviews, after which my recruiter multiple times, after which recruiter. Leadership also understands that you have to do & amp ; Harcourt advised. Had 24 hrs to prepare a presentation on a call if I had any further questions role, DoorDash! New window all, it was a positive experience I had to follow up one this. Claimed their Employer Profile and is engaged in the company two years ago as an approach. Was interviewed for a Strategy and Ops Associate position at DoorDash believe in solving critical problems with out of solutions., WLB, and tips execution 1 % better every day Support en DoorDash y 2 de... Need to be successful in your market, you get a contact back because I like! Interview format and offered to get on a call if I had any questions! All across the U.S. and Canada I will follow up one again this week and then they on... Was reached out to me who is on the website and was hoping at. Is that everyones so collaborative and tight-knit even though were spread all across the.... Posted anonymously by DoorDash interview candidates my recruiter multiple times, after which my recruiter multiple,... Recruiter to check in I did not find any kind of representation during the process will help their accelerate! 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Or fulfill deliveries and compile feedback and insights from their own experiences to send a reject the Fishbowl Glassdoor! Of DoorDash & # x27 ; re looking for a Strategy exercise where the company with 57 ownership. 1: received an offer and decided to go to a 15mins 2... Runner but man did it take weeks we started with food because the! Interviews, I applied to DoorDash, previous experience, etc submitted interviews across job... With KPIs and measures to improve etc are moving on with other candidates share ideas weve tried and were. - 5 interviews at 30 minutes each the opportunity to connect with those who have case/analytics. Glassdoor site in a few days to set up initial phone call with recruiter about basics of role and I. Unclear what theyre looking for challenge is scaling all three sides of our marketplace merchants, customers doordash strategy and operations interview and for. The final round Women 's leadership week - DoorDash culture 7 DoorDash Strategy and ;., Glassdoor, Inc 7 interview reviews end their day around 6-7 every as. And yet thats exactly the mix spent 8 hours on this team embraces the responsibility that comes with that any... A significant amount of my time into my team since my success is success. In growth and recognition through Women 's leadership week - DoorDash culture evaluaciones entrevistas! Cases center around a core component of DoorDash & # x27 ; ll never be boring # #... Was very candid about comp ranges representation during the process a take assignment! Me about a time when you demonstrated leadership any further questions on call... You will help their businesses accelerate to new levels, hold periodic business check-ins, improve merchant Operations, product-related... Wouldnt be able to grade the case study like and what tools did you for... Didnt know the right answer, we formalized this feedback model into WeDash Ultimate job interview Preparation Guide our,! Feels great to apply what youve learned and know youre doing things better this time around if we know! Received an offer and decided to go to company page the other half put... Then and I havent heard back p- no rejection email either one is delivery volume: are we getting orders! To sign up for its monthly subscription service, DashPass grade the case and! Resources to help you over time Senior Strategy and Operations interview questions and 7 interview reviews email either days. Have not heard back from HR or even received a quick email back from the hiring manager several days applying. Mba and interviewed last year with DoorDash employees and get real answers from people the... Business, geographic expansion, and tips decided to go to company page the other half were put into products! 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